Terms & Conditions
CiyaShop – Terms of Use
Where trust, safety, and a meaningful shopping journey come together.
Welcome to CiyaShop.com, a digital home built with care, integrity, and the desire to offer you a smooth and dependable online experience. By choosing to explore, browse, or shop with us, you place your trust in our platform—and we honor that trust through transparency, quality, and accountability. These Terms of Use outline the rules that guide our relationship while protecting both you and our community. They are established under the Information Technology Act, 2000 and do not require any physical or digital signature.
1. Our Promise and Your Agreement
When you access CiyaShop.com, you enter into a warm and respectful partnership with us. Your continuous use of the website reflects your acceptance of these Terms and our related policies, including our Privacy Policy, Return Policy, and other guidelines published on the platform.
We designed these terms to ensure a safe, clear, and enjoyable experience for every visitor. As you browse, search, shop, or interact with our services, you agree to follow these Terms, helping us maintain a positive environment for all.
2. Who We Are
CiyaShop.com is operated by:
CiyaShop Internet Private Limited
1654 Franklin Street, Montgomery
Near Sherwood Mall
AL 36104, USA
Our mission is simple: to offer you high-quality products, a secure shopping space, and dependable support—every step of the way.
3. Eligibility to Use the Website
To use our platform, you must be capable of entering a legally binding contract under the Indian Contract Act, 1872.
If you are under 18 years of age, you may still use the site, but only under the supervision and guidance of a parent or guardian who accepts these Terms on your behalf.
We reserve the right to restrict, suspend, or terminate accounts if we find incorrect, misleading, or harmful information.
4. Your Account and Responsibilities
Your account is your personal gateway to CiyaShop. When you create one, you agree to provide accurate and complete information.
Please keep your login details secure. Any activity that occurs under your account will be considered your responsibility.
If we detect false information or suspicious activity, we may pause or terminate access to protect all users.
5. Updates and Changes to Our Terms
Just as we continue improving our services, these Terms may also evolve. Whenever changes are made, they will become effective immediately upon posting.
By staying on the website and continuing to use our services, you accept the revised Terms gracefully and with understanding.
6. Using CiyaShop.com
Your access to the website is granted through a limited, non-transferable, non-exclusive license. This license allows you to browse our products, access our content, and use our features—provided you follow all rules outlined here.
Certain services or tools on the website may include their own additional terms. When you choose to use those features, those guidelines become part of your agreement with us as well.
We ask all users to respect our content, trademarks, and intellectual property. Anything on the website—including text, images, graphics, and layouts—is the property of CiyaShop and cannot be reused without permission.
7. Your Safety and Our Commitment
Your trust means everything to us. We are committed to maintaining a secure platform and a safe shopping environment.
If you ever face an issue, confusion, or concern, we encourage you to reach out. We are here—not just as a business—but as a team committed to serving you with care.
8. Grievance Redressal
For any concerns related to the website, services, orders, or experiences, you may contact our designated Grievance Officer:
Porterfield
508 Virginia Street
Chicago, Opp M. Alexander Building
IL 60653, USA
Email: support@ciyashop.com
Working Hours: Monday–Saturday, 9:00 AM to 6:00 PM
We strive to respond with empathy, urgency, and respect.
9. Our Shared Journey Ahead
CiyaShop.com is more than a platform—it’s a growing community built on convenience, trust, and the joy of discovering products that add value to your life.
By choosing us, you become part of a meaningful experience shaped by your needs and supported by our dedication.
We thank you for being here. We look forward to making your journey smooth, safe, and filled with moments that matter.