Test Bank for Successful Service Operations Management 2nd Edition by Metters
$38,00
Complete downloadable Test Bank for Successful Service Operations Management 2nd Edition by Metters. INSTRUCTOR RESOURCE INFORMATION
TITLE: Successful Service Operations Management
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Metters, King-Metters, Pullman, Walton
PUBLISHER: Cengage Learning
Download sample
Complete downloadable Test Bank for Successful Service Operations Management 2nd Edition by Metters. INSTRUCTOR RESOURCE INFORMATION
TITLE: Successful Service Operations Management
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Metters, King-Metters, Pullman, Walton
PUBLISHER: Cengage Learning
Table of content
Ch. 1 Introduction: Services in the Economy
Ch. 2 Strategic Positioning
Ch. 3 Internet Strategies
Ch. 4 Environmental Strategies
Ch. 5 New Service Development
Ch. 6 Managing Service Experiences
Ch. 7 The Front-Office, Back-Office Interface
Ch. 8 Service Quality
Ch. 9 Yield Management
Ch. 10 Inventory Management in Services
Ch. 11 Waiting Time Management
Ch. 12 Analyzing Processes
Ch. 13 Real-World Project Management
Ch. 14 Site Selection for Services
Ch. 15 Performance Evaluation and Benchmarking with Data Envelopment Analysis
Ch. 16 Scoring Systems: Methods for Customer Selection and Solicitation, Resource Allocation, and Data Reduction
Loading...
Reload document 
Open in new tab Related products
-
Cengage Learning
Test Bank for Sourcing and Supply Chain Management 4th Edition by Handfield
$38,00Complete downloadable Test Bank for Sourcing and Supply Chain Management 4th Edition by Handfield. INSTRUCTOR RESOURCE INFORMATION
TITLE: Sourcing and Supply Chain Management
RESOURCE:Test Bank
EDITION: 4th Edition
AUTHOR: Handfield, Monczka, Giunipero, Patterson
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Texas Politics 10th Edition by Kraemer
$38,00Complete downloadable Test Bank for Texas Politics 10th Edition by Kraemer. INSTRUCTOR RESOURCE INFORMATION
TITLE: Texas Politics
RESOURCE:Test Bank
EDITION: 10th Edition
AUTHOR: Kraemer, Newell, Prindle
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Entrepreneurial Finance 2nd Edition by Leach
$38,00Complete downloadable Test Bank for Entrepreneurial Finance 2nd Edition by Leach. INSTRUCTOR RESOURCE INFORMATION
TITLE: Entrepreneurial Finance
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Leach, Melicher
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Solutions Manual for Fraud Examination 3rd Edition by Albrecht
$38,00Complete downloadable Solutions Manual for Fraud Examination 3rd Edition by Albrecht. INSTRUCTOR RESOURCE INFORMATION
TITLE: Fraud Examination
RESOURCE:Solutions Manual
EDITION: 3rd Edition
AUTHOR: Albrecht, Albrecht, Albrecht, Zimbelman
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Communication Between Cultures 7th Edition by Samovar
$38,00Complete downloadable Test Bank for Communication Between Cultures 7th Edition by Samovar. INSTRUCTOR RESOURCE INFORMATION
TITLE: Communication Between Cultures
RESOURCE:Test Bank
EDITION: 7th Edition
AUTHOR: Samovar, Porter, McDaniel
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Solutions Manual for The Management of Technology and Innovation A Strategic Approach 2nd Edition by White
$38,00Complete downloadable Solutions Manual for The Management of Technology and Innovation A Strategic Approach 2nd Edition by White. INSTRUCTOR RESOURCE INFORMATION
TITLE: The Management of Technology and Innovation A Strategic Approach
RESOURCE:Solutions Manual
EDITION: 2nd Edition
AUTHOR: White, Bruton
PUBLISHER: Cengage Learning
Download sample
