Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse
$38,00
Complete downloadable Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Test Bank
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning
Complete downloadable Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Test Bank
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning
Table of content
1. Introduction to Computer User Support.
2. Customer Service Skills for User Support Agents.
3. Writing for End Users.
4. Skills for Troubleshooting Computer Problems.
5. Common Support Problems.
6. Help Desk Operation.
7. User Support Management.
8. Product Evaluation Strategies and Support Standards.
9. User Needs Assessment Projects.
10. Installing and Managing end-User Computers.
11. Training Computer Users.
12. A User Support Utility Tool Kit. Appendices.
Related products
-
Cengage Learning
Test Bank for Personal Financial Planning 13th Edition by Gitman
$38,00Complete downloadable Test Bank for Personal Financial Planning 13th Edition by Gitman. INSTRUCTOR RESOURCE INFORMATION
TITLE: Personal Financial Planning
RESOURCE:Test Bank
EDITION: 13th Edition
AUTHOR: Gitman, Joehnk, Billingsley
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Leadership Research Findings Practice and Skills 7th Edition by DuBrin
$38,00Complete downloadable Test Bank for Leadership Research Findings Practice and Skills 7th Edition by DuBrin. INSTRUCTOR RESOURCE INFORMATION
TITLE: Leadership Research Findings Practice and Skills
RESOURCE:Test Bank
EDITION: 7th Edition
AUTHOR: DuBrin
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for An Introduction to the History of Psychology 6th Edition by Hergenhahn
$38,00Complete downloadable Test Bank for An Introduction to the History of Psychology 6th Edition by Hergenhahn. INSTRUCTOR RESOURCE INFORMATION
TITLE: An Introduction to the History of Psychology
RESOURCE:Test Bank
EDITION: 6th Edition
AUTHOR: Hergenhahn
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Sourcing and Supply Chain Management 4th Edition by Handfield
$38,00Complete downloadable Test Bank for Sourcing and Supply Chain Management 4th Edition by Handfield. INSTRUCTOR RESOURCE INFORMATION
TITLE: Sourcing and Supply Chain Management
RESOURCE:Test Bank
EDITION: 4th Edition
AUTHOR: Handfield, Monczka, Giunipero, Patterson
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for Entrepreneurship A Process Perspective 2nd Edition by Baron
$38,00Complete downloadable Test Bank for Entrepreneurship A Process Perspective 2nd Edition by Baron. INSTRUCTOR RESOURCE INFORMATION
TITLE: Entrepreneurship A Process Perspective
RESOURCE:Test Bank
EDITION: 2nd Edition
AUTHOR: Baron, Shane
PUBLISHER: Cengage Learning
Download sample -
Cengage Learning
Test Bank for American Government and Politics Today Essentials 2011 – 2012 Edition 16th Edition by Bardes
$38,00Complete downloadable Test Bank for American Government and Politics Today Essentials 2011 – 2012 Edition 16th Edition by Bardes. INSTRUCTOR RESOURCE INFORMATION
TITLE: American Government and Politics Today Essentials 2011 – 2012 Edition
RESOURCE:Test Bank
EDITION: 16th Edition
AUTHOR: Bardes, Shelley, Schmidt
PUBLISHER: Cengage Learning
Download sample
